Responsibilities

Define the corporate IT roadmap aligned with business, security, and compliance objectives.
Manage the IT operating budget and enterprise SaaS portfolio (Google Workspace, Zoom, Atlassian, Glean, etc.), balancing cost-efficiency with long-term maintainability.
Partner with the VP of IT & Security on organizational design and long-term tech stack investments.

Drive Zero-Touch Endpoints: automated lifecycle management and security-hardened configuration baselines for macOS, Windows, and Ubuntu via modern MDM (Jamf, JumpCloud) and identity-driven workflows.
Orchestrate reliable experiences across office and remote network infrastructure, including Meraki-based LAN/WAN and high-fidelity conferencing systems (Zoom, Google Meet, AV).
Partner with Facilities to lead technical design and execution for office expansions, encompassing low-voltage cabling, MDF/IDF architecture, and wireless design.

Develop a 'Single Pane of Glass' for automated asset tracking and SaaS visibility, managing the full lifecycle from procurement and license reconciliation through end-of-life.
Optimize the corporate enterprise stack (Google Workspace, Atlassian, Glean, etc.) by leading vendor relationships, renewals, and rigorous tool evaluations.
Drive high-velocity adoption of core tools through automated workflows, clear documentation, and proactive training.

Partner with Corporate SecOps and GRCT to operate and mature identity and access management (Okta or similar IdP) for corporate systems.
Engineer automated evidence collection and continuous control monitoring to meet SOC 2, ISO 27001, and FedRAMP requirements.
Collaborate with Corporate SecOps to deploy and tune endpoint, email, SaaS, and network security tooling (e.g., EDR, DLP, VPN, password management).

Drive an AI-first service strategy that prioritizes self-service, chat-ops, and automated request fulfillment to reduce MTTR.
Drive continuous improvement and automation across IT workflows (e.g., self-service, request routing, approvals, provisioning/de-provisioning, chat-based support).
Monitor and report on service performance metrics (e.g., ticket volume, response and resolution times, CSAT).

Act as the primary IT partner for Security, Facilities, Finance, and People teams; institutionalize clear change-management practices.
Architect the corporate AI roadmap—from AI-assisted support agents to intelligent knowledge search.
Lead IT's contribution to company-wide regulatory and growth programs (e.g., FedRAMP, global expansion).

Lead, coach, and develop a high-performing Corporate IT team.
Foster a culture of service and accountability, providing mentorship and clear career paths.
Set high standards for documentation, runbooks, and operational rigor.
Operate as a hands-on player-coach.

Requirements

Over 10 years of experience leading Corporate IT in a modern, cloud-centric environment, including people management responsibility.
Thrive in high-velocity environments with calm, constructive composure.
Track record of leading multiple large initiatives in parallel.
Deep, hands-on experience with Google Workspace administration, Okta or similar IdP, modern MDM/endpoint management (Jamf, JumpCloud), Meraki or similar enterprise network platforms, and AV/VC systems.
Demonstrable experience operating ITIL-style or similar service management practices, including SLAs, ticket queues, and continuous improvement.
Understand security and compliance frameworks (SOC 2, ISO 27001/27018, FedRAMP).
Empathetic and effective manager with a 'Product Mindset' for internal tools.
Experience using low-code/no-code platforms (e.g., Workato, Okta Workflows) or scripts to integrate SaaS systems.
Curious and experiment-driven about AI and automation.