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DominoDominoNew York, NY

Senior Director, Engagement Management

Own end-to-end customer AI programs at Domino Data Lab from contract to expansion, directing delivery pods of Forward Deployed Engineers, driving adoption and growth while bridging strategy and execution. Requires 4-8 years enterprise customer-facing experience, technical fluency in modeling and architecture, and team leadership.

250k – 275k/yr
Remote8+ YOETechnical Program Management

About the role

Responsibilities

  • Own the customer program end-to-end: from contract signature through expansion. Accountable for outcomes with clear milestones and cadence.
  • Partner with account team to scope engagements for excellence, bridging sales and execution.
  • Direct the delivery pod (Forward Deployed Engineers and Integration & Architecture teams) for customer engagements, allocating capacity and keeping programs on track.
  • Earn trust from C-suite to data scientists, closing the gap between strategic intent and day-to-day delivery.
  • Lead solutioning conversations connecting Domino's AI capabilities to customer outcomes.
  • Drive adoption through rollout, enablement, and change management.
  • Turn customer engagements into growth by uncovering new use cases, qualifying expansion opportunities, and routing to internal teams.
  • Convert field intelligence into product feedback, escalations, and commercial signals.

Requirements

  • 4–8 years in an enterprise customer-facing discipline: implementations, consulting, technical program management, or product.
  • Comfortable with ambiguity, turning unstructured executive conversations into executable plans.
  • Knowledge of how enterprise data science teams build, scale, and govern models.
  • Real delivery ownership across full cycles with execution rhythm and accountability.
  • Experience leading a team: direct reports, cross-functional pod, or mix of engineers and specialists.
  • Technically fluent across software architecture, predictive modeling, and agentic systems; able to get hands-on and learn new domains fast.
  • Solutions-oriented, escalating with recommendations and leveraging AI.

Nice-to-Haves

  • Background in life sciences, financial services, or a regulated industry where reproducibility, auditability, and compliance are non-negotiable.

Skills

Technical Program ManagementSoftware Architecturepredictive modelingAgentic SystemsChange Managementai governanceenterprise implementationsConsultingProduct ManagementData Science
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