What you’ll do

Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Who we’re looking for

Demonstrated success supporting complex, technical products and enterprise-grade customers
Comfortable going deep on product and technical details while communicating clearly with executives
Highly organised and analytical, with strong project management instincts
Naturally consultative: ask great questions, uncover root problems, and guide customers to outcomes
Commercially minded, with an understanding of how post-sales execution drives retention and growth
Collaborative and influential, with strong cross-functional instincts
Ambitious, driven, and motivated by ownership, impact, and rapid growth

2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment
Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts
Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders
Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track
Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth
Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
Experience at a high-growth start-up or scale-up strongly preferred
Bonus: Exposure to AI, ML, data infrastructure, or developer tools

Competitive salary, commission, and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 3–5 days/week in our newly launched NYC office
Flexible PTO to fully recharge; 18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites, twice-weekly team lunches, and monthly socials