Responsibilities

Manage end-to-end quoting for new business, renewals, and complex amendments using Salesforce CPQ
Act as the primary owner for the Salesforce and ZenDesk queue, managing the intake, triage, and escalation of all Q2C requests
Reduce wait times and maintain high service standards by resolving tickets within defined SLAs
Partner cross-functionally with Finance and Legal to navigate non-standard terms and identify system inefficiencies
Assist in standardizing deal workflows and systemizing the escalation process within Salesforce to improve transparency
Ensure all deals adhere to established price books, discount thresholds, and financial compliance standards

Requirements

At least 5 years of experience in Deal Desk, Sales Operations, or Revenue Operations, including hands-on ownership of quoting for new business, renewals, and complex amendments
Advanced proficiency in Salesforce CPQ or a similar quoting tool; comfortable configuring products and bundles, applying price rules, and troubleshooting complex quote logic
Experience balancing short-term sales velocity with long-term revenue integrity
Clear communicator who can articulate complex commercial concepts to diverse internal stakeholders (Sales, Customer Success, Finance, Legal, technical partners)
Background in SaaS or Legal Tech environments
Detail-oriented with ability to manage high volumes of requests in a fast-paced environment while maintaining high accuracy
Authorized to work in the United States without restrictions