Data Center Operations, Network Technician Lead

Responsibilities

• Serve as the Tier 2 escalation point for network and cable plant incidents reported by customers or detected through monitoring
• Troubleshoot, diagnose and resolve physical layer issues including fiber faults, transceiver failures, patch panel problems, and cable plant defects
• Lead your local team beyond troubleshooting maturing to process and metrics operations as we build automated diagnostics and repair
• Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues
• Participate in the testing and deployment of automated diagnostic and repair tools, serving as a liaison to Network Operations, NRE, and Network Automation teams
• Lead onsite pilots, provide constructive feedback, monitor and enforce adoption of tooling systems
• Execute structured cabling repairs including re-patching failed runs and coordinating with Infrastructure Deployment for complex remediation
• Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels
• Interpret basic network diagnostics — including light levels, interface status, and neighbor discovery — to validate that physical repairs have restored expected connectivity
• Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation
• Maintain awareness of site topology and cable plant documentation to accelerate fault isolation
• Collaborate with other Tier 2 teams in other regions, developing best practices
• Build and manage dashboards and views in ticketing systems, providing insights and guidance on workload
• Collaborate with Tier 1 technicians and provide guidance on network/ICT triage to reduce unnecessary escalations

Basic Qualifications

• 3+ years of hands-on experience in datacenter environments with a focus on structured cabling, fiber infrastructure, or network hardware support
• Proficiency with fiber troubleshooting tools: Visual Fault Locators (VFL), optical power meters, light sources, and fiber inspection scopes
• Understanding of fiber types (single-mode, multi-mode), connector standards, and acceptable light-level thresholds for datacenter optics
• Familiarity with structured cabling standards and best practices for fault identification and remediation
• Ability to interpret basic network interface diagnostics — including link status, optical power readings, and LLDP/neighbor information — without requiring deep protocol-level troubleshooting
• Strong documentation and communication skills; able to write clear escalation summaries for remote engineering teams
• Willingness to relocate to an assigned datacenter site

Preferred Qualifications

• Experience with OTDR (Optical Time-Domain Reflectometer) for fiber fault localization
• BICSI Installer 1 or Installer 2 certification
• CCNA or equivalent foundational network certification
• Experience supporting high-density compute environments (GPU clusters, HPC, AI/ML infrastructure)
• Familiarity with DCIM platforms and cable plant documentation systems
• Prior experience in a tiered support model with clear escalation workflows
• Exposure to high-speed optics (100G, 400G, 800G) and associated transceiver technologies
• Experience with SQL and JQL building dashboards for operations management and visibility
• Experience with Arista, Juniper, Sonic, Cisco CLI and operating systems

Salary & Benefits

• Base salary range: $100,000 - $150,000 per year, depending on experience, skills, qualifications, and location
• Competitive total compensation package (salary + equity)
• Retirement or pension plan, in line with local norms
• Health, dental, and vision insurance
• Generous PTO policy, in line with local norms