Senior Developer Community Manager

Responsibilities

• Generate awareness of 1Password’s developer tools by engaging in technical conversations about identity and security in public online and in real life, including on LinkedIn, X, Reddit, and other public channels. Enable other 1Password employees to engage online too.
• Create welcoming, engaging, and productive places for our developer community to gather, talk, and connect with us and each other, including in our community Slack, on GitHub, and on social media.
• Synthesize feedback and conversations with community members and partners into actionable insights for 1Password, and surface them to product teams.
• Nucleate communities at scale by building tools and training to help other 1Password employees engage effectively with the community. These could be speaking training, talk templates, community engagement guidelines, user group guidelines, or other tools.
• Build programs to celebrate community members who engage most deeply with us technically and out in the world. Create developer programs that incentivise peer help, code contribution, public content, online discussion, and other user-generated engagement.
• Maximize the impact of targeted, high-investment activities by re-using assets as broadly as possible. Find natural ways to cite documentation or highlight tutorials online. Reuse conference talk recordings for evergreen social and other applications.
• Foster and participate in security, AI, and 1Password communities, listen and respond to ongoing conversations across social platforms, and help keep 1Password’s public repositories healthy.
• Cultivate close relationships with 1Password developer tools users and support them in talking about 1Password in public at events and online.

Requirements

• 5+ years in technical roles including software or platform engineering, community management, support, solution engineering, or other fields. Familiar with modern development workflows and patterns, and can engage knowledgeably about them.
• Experience engaging in sensitive and complex community situations, in public online and in person, with humility, empathy, judgment, tact, and humor.
• Clear written and verbal communication style. Good at listening and talking. Communicates clearly and kindly on social media, and skillfully on GitHub and in project trackers.
• Proven experience organizing in person and online events, asynchronous projects, or long-running cross-functional efforts. Proactively identify and address dependencies and think about point in time events from an attendee perspective.
• Experience listening for insights, requests, and opportunities in technical conversations, compiling those insights into actionable feedback, and advocating for it to be implemented within your organization.

Nice-to-Haves

• Experience with security, identity, or AI communities and topics.