What you’ll do

Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
Build and manage customer decarbonization portfolios. Own procurement and fulfillment directly, and coordinate internal advisory experts to structure the right solutions for each customer.
Make our impact clear to customers. Build the frameworks that help customers understand and quantify the value we deliver, and design the feedback loops that inform product direction.
Bring product mindset to customer work. Translate what you're seeing in the field into actionable product feedback that sharpens our offering as we target more complex customers and problems.
Scale the operations function. Manage and develop 1-2 operations team members responsible for credit tracking, verification, and retirement. Own the portfolio execution contracting motion end-to-end with Legal.
Develop deep domain knowledge in renewable energy and carbon removals and use that expertise to drive better outcomes for customers.

You might be a fit if you

Have worked in post-sale, account management, or customer success at a complex B2B company and know how to build the systems and processes that make delivery repeatable from an early stage.
Know how to help customers understand and quantify the value they're getting and can translate complex work into outcomes that hold up to executive and financial scrutiny.
Are comfortable holding commercial outcomes: retention and forecasting.
Operate credibly with senior customer stakeholders and can coordinate across subject matter experts to keep delivery on track.
Have managed a small team and can raise execution standards without adding unnecessary process.
Use AI and automation tools as standard practice.
Are comfortable working in a zero-to-one environment and love going deep on new domains.
Care about decarbonization and want to help customers make decisions they feel confident defending internally.
Have a bias toward execution; you build systems, own outcomes, and move fast in ambiguous environments.

The role might include travel to customers as needed.