What You Will Be Doing

Serve as Sigma champion and product expert, providing technical advice and expertise to customers
Advise customers on technical best practices including:
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
Capture product feedback from customers and engage with the product team to improve the product roadmap
Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
Cultivate customer references for the marketing team
Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
Work directly with customers to understand business and technical requirements and implement tailored analytics solutions in customer environments
Advise customers on best practices for implementation, performance, security, embedded analytics, and API access
Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions
Document software and technical implementations
Monitor deployed solutions and troubleshoot complex technical issues
Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

Qualifications We Need

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
Customer relationship skills
Experience with database concepts
Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
ETL experience
Experience implementing production business intelligence solutions
Bachelor's degree in computer science or related field or equivalent technical experience
Ability to work remotely full-time with up to 50% travel (eventually)