Commercial Field Engineer – Post-sales
San Francisco, CABoston, MASupport EngineeringOnsite2+ YOE
Summary
Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.
About the role
Responsibilities
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
- Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
- Conduct configuration and integration reviews to ensure best practices and maximum platform value
- Troubleshoot customer issues and partner with Support, Product, and Engineering teams for resolutions
- Serve as technical escalation point for complex implementation and adoption challenges
- Partner with Customer Success Managers to drive adoption, technical health, and long-term success
- Build trusted relationships with developers, engineering managers, and platform teams
- Gather customer feedback and collaborate with Product and Engineering to improve product experience
- Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
- Stay current on AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
- Help improve repeatability and scalability across onboarding and customer enablement workflows
Requirements
- 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Strong technical knowledge of software development workflows and modern engineering tools
- Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Comfortable working from the command line and debugging technical issues
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to manage multiple customer engagements
- Strong sense of ownership, curiosity, and bias toward action
- Passion for helping engineering teams improve developer productivity and software quality
Nice-to-Haves
- Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
- Experience with Kubernetes, Terraform, or cloud-native infrastructure
- Experience working in high-growth startup environments
Skills
CI/CDGitAPIsAWSGCPAzureGitHub ActionsGitLab CIKubernetesTerraform