Responsibilities

Design and conduct engaging training sessions for restaurant operators on POS functionality, configurations, reporting, and SpotOn's software suite
Create comprehensive training materials including user guides, tutorials, video demonstrations, and interactive modules
Conduct remote training sessions via Zoom and other virtual platforms
Host interactive Q&A sessions to address client questions and concerns in real-time
Foster collaborative learning environments with group activities, case studies, and role-playing exercises
Maintain detailed documentation of training sessions, participant feedback, and compile training reports
Regularly review and update training materials to reflect software updates and industry best practices

Requirements

Strong understanding of restaurant management systems and software solutions
Excellent communication and presentation skills with ability to simplify complex concepts
Proficiency in virtual training platforms (Zoom, Microsoft Teams, WebEx)
Exceptional interpersonal skills and ability to adapt to different learning styles
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Demonstrated problem-solving abilities and proactive approach to client concerns
Excellent note-taking and documentation skills
Ability to convey complex step-by-step instructions in layman's terms
2+ years experience in restaurant operations, management, or hospitality role
1+ year experience implementing and/or supporting SpotOn POS
1+ year experience delivering engaging and interactive training sessions (in-person and remote)
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
HS Diploma or equivalent required