Key Responsibilities

Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
Track and drive progress on the highest-priority initiatives across clinical operations
Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews

Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications

Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions

Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through

What Leads to Success

MBA, preferred
Clinical Background (RN, SW, NP, PT/OT), preferred
5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required
Strong operational acumen — comfortable with data, dashboards, and performance management
Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization

Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives
Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty
High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels
Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through
Proficiency in performance management tools, operational dashboards, and/or project management frameworks
Tech-Savvy: Experience with video conferencing, Google Suite, Slack, electronic health records, or comfort in learning new technology