Bilingual Outbound Enrollment Specialist
45k – 55kUnited StatesRemote
Summary
Makes outbound calls to enroll patients in healthcare services, educates on resources, achieves enrollment goals, and provides empathetic support. Requires bilingual Spanish/English fluency, strong communication, and goal motivation for remote work.
About the role
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
- Achieve member enrollment goals as driven by company KPIs.
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
- Document all interactions and maintain timely, accurate records of patient outreach activities.
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
- Work with families to schedule appointments and follow-up care as needed.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
- Manage inbound calls from potential patients.
Requirements
- Ability to work Monday-Friday, 8:30am - 5:00pm CT.
- Fluent in Spanish and English.
- Strong, empathetic communication skills.
- Motivated by goals, metrics, and monthly bonus program.
- Passionate about changing the current landscape of healthcare.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Willing to work occasional overtime hours.
- Internet-connected, able to work remotely.
Nice-to-Haves
- Experience working in a fast-paced and dynamic startup environment.
- Experience in outreach enrollments and prospecting.
- Ability to scope and tackle ambiguous problems.
Compensation
Starting base salary of $45,000 - $55,000 with uncapped performance bonus. On-target earnings range from $70,000 - $100,000 based on performance.