What You'll Do

Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts

What We're Looking For

Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done