Responsibilities

Own a portfolio of customers (SMB → enterprise)
Drive adoption and usage of Broccoli’s AI agents
Identify and execute expansion opportunities: more call volume, more products (inbound, outbound, QA, etc.), more locations
Monitor account health using data (usage, bookings)
Run onboarding and ensure fast time-to-value
Work closely with product + engineering to improve outcomes

Requirements

Analytical: Comfortable with data and metrics; quickly understand what’s working vs not Operator mindset: Don’t wait for instructions — figure things out; think in workflows and outcomes, not tasks AI-native: Use tools like Claude to move faster and automate work; look for leverage in everything Revenue-oriented: Understand job is to grow accounts, not just support; comfortable identifying and pushing upsells Customer-focused (but not soft): Care about customer outcomes — revenue, bookings, efficiency; willing to push customers to change operations

Success Metrics

Accounts expand consistently
High product adoption and usage
Low churn, high NDR
Customers see clear ROI
Manage more accounts over time without losing quality (through systems + AI)