Account Manager

Account Ownership & Relationship Management

• Own the end-to-end client relationship post-sale, serving as the primary day-to-day contact for client stakeholders
• Build and maintain trusted advisor relationships across working teams and executive leadership
• Ensure smooth transition from Sales to delivery, establishing strong client confidence early

Account Growth & Expansion

• Develop and execute strategic account plans focused on retention, growth, and long-term partnership value
• Identify and drive opportunities to expand Lirio's footprint across use cases, departments, and capabilities
• Proactively uncover new needs and align Lirio solutions to evolving client priorities
• Partner with Sales on expansion opportunities while maintaining ownership of overall account strategy

Client Engagement & Onsite Presence

• Maintain a high-touch, relationship-driven engagement model, including frequent onsite presence
• Lead client conversations, working sessions, and stakeholder alignment discussions
• Actively manage account sentiment, engagement health, and overall relationship strength

Value Realization & Executive Alignment

• Translate program activity and insights into clear business outcomes and ROI narratives
• Lead Monthly/Quarterly Business Reviews (MBR/QBRs) to demonstrate value, reinforce progress, and unlock future opportunities
• Ensure Lirio's work remains aligned to client strategic priorities

Partnership with PMO & Delivery Teams

• Partner closely with the Project Manager and PMO, who own delivery execution, timelines, and cross-functional coordination
• Provide client context, priorities, and feedback to inform delivery decisions
• Ensure alignment between what is being delivered and what the client values most
• Escalate and help resolve risks from a relationship and business impact perspective, while PMO manages execution

Commercial Ownership

• Own renewals, account health, and expansion pipeline for assigned accounts
• Maintain clear visibility into risks, opportunities, and account trajectory
• Drive successful renewals through consistent value delivery and strong client relationships

What Success Looks Like

• Strong executive client relationships
• Consistent renewals with clear value articulation
• Expansion pipeline generation
• Alignment across internal teams (Commercial team, Behavioral Science, Product, Data Science, and more)
• Visible onsite client engagement

Qualifications

• 7+ years in Account Management or Client Services
• Bachelor's degree in related field
• Experience owning renewals and expansion
• Experience in consultative or services environments
• Strong executive presence
• Ability to communicate complex value simply
• Strong commercial and strategic thinking
• Comfort navigating ambiguity
• High ownership mindset
• Healthcare or health tech experience
• Experience with SaaS or PaaS products
• Experience with AI, data platforms, or engagement solutions preferred

Benefits

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave