Senior Technical Program Manager, New Product Introduction

What You'll Be Doing

• Stand up NPI as a repeatable discipline. Build the launch process, the requirements framework, and the operating cadence from a near-blank slate, and set the standard the rest of the org runs against.
• Own the launch program end-to-end. Hold the timeline, drive deliverables across Product, Finance, Legal, Operations, and Engineering, and synthesize the cross-functional work into a single readiness plan.
• Own the commercial and operational design of a launch. Define the requirements and make the calls on pricing setup, quoting logic, discount and approval rules, and the controls that govern how the product gets sold, in partnership with the Commercial leader.
• Own the integration path for acquired products. Bring an acquired offering onto the commercial system, reconcile its pricing and contract mechanics with how ClickHouse sells, and get it sellable through the same standard as an organic launch.
• Test the end-to-end flow before launch. Run UAT on the quote-to-cash path, catch what breaks, and confirm the full flow works before go-live.
• Own go-live readiness. Set the launch criteria, run the go/no-go, and make the call on whether the flow is ready. Coordinate field activation with Enablement so the product lands when it ships.
• Build the automation and tooling that make the commercial system faster and more reliable. Find where NPI and commercial operations are manual, slow, or error-prone, and design and build the solutions that fix it.
• Track launches after go-live. Surface what broke, feed it back into the process, and close the gaps before the next one.

What You Bring Along

• 8+ years in technical program management, revenue operations, product operations, or commercial systems, with a track record of owning launches end-to-end and building the systems behind them.
• Owner-operator mindset. You own the outcome. You treat NPI as a system you own end-to-end: you build it, you run it, you fix it when it breaks, and you measure it by whether launches actually land. When a launch ships broken, that is yours to own and to fix.
• A builder's bias. You are comfortable starting from a near-blank slate and defining the process where none exists. You see where NPI and commercial operations are manual, slow, or error-prone, and you design and build the automation and tooling that fixes it. The job is to launch products and to make launching them, and running the commercial operation behind them, faster and more reliable over time.
• Able to own the design. You have the technical and commercial depth to shape how NPI and the commercial system work: you define requirements, facilitate the design calls on quoting, approval, and control logic, and build parts of the solution yourself.
• Cross-functional program management at its core. You can hold a timeline, drive deliverables across teams, and synthesize across stakeholders. You measure readiness by whether the full flow works end-to-end.
• Experience with usage-based or consumption-based business models, required. You understand how metering, commits, and overages create dependencies across billing, contracts, revenue recognition, and the commercial system, and that a launch has to get all of them right together.
• M&A or technology integration experience is a strong plus. Bringing an acquired product onto the commercial system runs the same path as an organic launch, and this role owns that work.
• Strong working knowledge of the systems a launch depends on: Salesforce and CPQ, financial and billing systems, product rating, and telemetry. Comfort designing quoting rules, approval logic, and automated controls across them.
• Strong written and verbal communication. Comfortable driving a cross-functional forum and presenting readiness status to senior stakeholders.
• Bachelor's degree, quantitative or technical field preferred.