Senior Production Engineer, Managed Cloud

What You'll Be Working On

• Design and operate reliable managed AI services with a focus on serving and scaling LLM workloads
• Define, measure, and improve SLIs/SLOs to ensure performance and reliability targets are met
• Collaborate with AI, platform, and infrastructure teams to optimize large-scale training and inference clusters
• Automate observability by building telemetry and performance tuning strategies for latency-sensitive services
• Investigate and resolve reliability issues in distributed AI systems using telemetry, logs, and profiling
• Contribute to the architecture of next-generation distributed systems purpose-built for AI-first environments

What You'll Bring to the Team

• Strong software engineering background — experience building production-grade systems beyond scripting or Bash
• Demonstrated experience in distributed systems design and implementation
• SRE mindset and experience (whether or not under the SRE title) including:
  • Defining and measuring SLIs/SLOs
  • Building monitoring and observability systems
  • Driving performance and reliability improvements
  • Designing fault-tolerant systems and automated testing strategies
• Proficiency in at least one modern programming language (Python, Go, Java, C++)
• Familiarity with Kubernetes or container orchestration platforms
• Strong collaboration and communication skills
• Ability to thrive in a fast-paced, mission-driven environment

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per month

Compensation: $170,000 to $205,000 (includes Restricted Stock Units). Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.