Senior Program Manager – Deployments

Responsibilities

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
• Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
• Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
• Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
• Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
• Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
• Comfortable operating without a playbook, knowing when to establish process and when to move without it.
• Experience in autonomous systems, robotics, or industrial automation strongly preferred.