UX Designer, Workflow Systems

Key Duties & Responsibilities

• Lead workflow discovery for a strategic product initiative, starting with batch analytics, to understand how work moves across roles, systems, and time horizons.
• Conduct and synthesize contextual research with customers and internal partners to uncover handoffs, bottlenecks, workarounds, and unmet needs.
• Translate insights into practical artifacts—such as journey maps, service blueprints, and future-state flows—that help Product and Engineering make better scope and design decisions.
• Design the resulting user experience end to end, including interaction design, prototyping, and high-fidelity workflows that are ready for implementation.
• Validate workflows as well as individual interactions, ensuring the end-to-end experience works across feature boundaries and real customer use cases.
• Partner with the UX Researcher and other designers to plan studies, share findings, and raise the quality of workflow-centered design across the team.
• Contribute to design critiques, Design System evolution, and team practices by sharing patterns, learnings, and methods from your work.
• Help shape how AI-enabled experiences appear within the workflows you support, with attention to trust, clarity, and role handoffs.
• Serve as a strong design partner and subject-matter contributor within your product area, guiding decisions through expertise, influence, and collaboration.

Requirements

• 6+ years of UX experience designing and shipping B2B SaaS products.
• Demonstrated experience working on complex, multi-step, or multi-role workflows in technical, data-heavy, or operationally complex domains.
• Strong end-to-end craft across discovery, synthesis, interaction design, prototyping, and final shipped UX.
• Experience using service design or workflow-systems methods such as journey maps, service blueprints, ecosystem maps, or longitudinal workflow research.
• Strong qualitative research skills, including contextual inquiry and the ability to learn from technical end users.
• Portfolio that shows both problem framing and shipped product outcomes.
• Experience designing for AI-enabled or agent-assisted experiences, especially where trust, explainability, or handoffs matter.
• Expert proficiency with modern UX tools such as Figma, and comfort moving between low-fidelity systems thinking artifacts and high-fidelity UI design.
• Strong written and visual communication skills; able to explain tradeoffs clearly to Product, Engineering, and cross-functional stakeholders.
• Comfort with technical products, data-rich interfaces, and learning complex domains quickly.
• Bachelor’s or Master’s degree in UX design, HCI, service design, or a related field, or equivalent professional experience.

Benefits

Base salary $140,000 plus bonus incentives

• 12-week paid Seeq family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits
• Group term life insurance
• Short-term and long-term disability insurance pre-tax benefits
• Voluntary vision and dental (ortho)
• Vacation bonus program
• Employee Assistance Program
• Generous home office allowance