Lead Twilio's environmental sustainability and ESG programs, including strategy development, regulatory compliance, GHG target setting, and stakeholder reporting. Requires 8-10+ years in sustainability/ESG with expertise in Scope 3 emissions and ESG frameworks.
142k – 208k
Remote8+ YOEOther
About the role
Responsibilities
Strategy, Governance, and Leadership
Lead the development, maintenance, and long-term evolution of company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations for executive leadership, and driving alignment with enterprise goals.
Benchmark practices against peers to inform refinements or create new enterprise-level approaches.
Own long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways including internal changes, market-based instruments (SAFc, VPPA), high-quality carbon offsets, and supplier-based sustainability initiatives.
Maintain and promote sound ESG governance practices, including integration of climate risks into Enterprise Risk Management (ERM) and educating leadership and the Board on emerging ESG developments.
Develop strategies for internal engagement on climate and ESG initiatives.
ESG Regulatory Compliance and Reporting
Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.
Manage existing compliance programs and establish new processes where gaps exist.
Coordinate with Legal, Technical Accounting, and Risk teams to support compliance readiness.
Oversee project management of voluntary reports (e.g., annual Impact Report), assess emerging trends, and frame strategic considerations for leadership.
Direct execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA).
Monitor and recommend alignment with third-party reporting frameworks (ESRS, SASB, TCFD) and manage implementation of required programs.
Support internal and external sustainability reporting with accurate, audit-ready inputs and establish robust data processes for audit trails.
Commercial Alignment and Stakeholder Management
Develop strategy for responding to RFPs, customer questionnaires, and inquiries to communicate ESG performance and value proposition.
Serve as ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums.
Review and approve submissions to ESG rating agencies (ISS, CDP, EcoVadis) and monitor peer trends.
Partner with internal stakeholders to integrate sustainability considerations into strategic programming (grants, procurement).
Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts such as data centers.
Requirements
8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.
Demonstrated experience executing sustainability programs within established frameworks.
Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges.
Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.
Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions.
Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations (CSRD, CA SB253, CA SB261, or others).
Strong written and verbal communication skills, including executive-ready materials.
Bachelor's degree required; advanced degree or certifications a plus.
Nice-to-Haves
Experience in the technology sector or high-growth environments.
Familiarity with climate accounting and environmental data systems.
Proactive in learning and adapting to new systems, platforms, and emerging technologies.
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