Safeguards Enforcement Analyst, Fraud & Scams

Key Responsibilities

• Define the fraud & scams policy taxonomy and how cases are classified, prioritized, and escalated
• Investigate and dismantle organized abuse rings, converting findings into durable controls
• Stand up proactive fraud detection and customer-facing communication flows for fraudulent organization cases
• Build the dispute and chargeback strategy in partnership with payments and card-network partners
• Quantify fraud losses and control efficacy to drive investment decisions
• Author the contractor playbook for fraud review and own QA of scaled output
• Keep up to date with emerging AI policy enforcement best practices, and use these to inform our decision-making and workflows

Minimum Qualifications

• Deep payment-fraud experience at a fintech, marketplace, or platform — chargebacks, disputes, card-testing, promotional abuse
• Experience building or significantly scaling a fraud program from an early state, not just operating a mature one
• A working command of payment-network and dispute mechanics, sufficient to make strategy calls on them
• Comfort being the sole owner of an area: prioritizing ruthlessly, shipping iteratively, and asking for help precisely
• Comfort using data (SQL or similar tools) to quantify fraud losses and control efficacy
• Strong written communication skills, with experience producing clear briefs and recommendations for technical and non-technical stakeholders
• Excellent judgment and the ability to collaborate with team members while navigating rapidly evolving priorities and workstreams

Preferred Qualifications

• Experience working directly with payment service providers and card networks on fraud strategy
• Experience with scam typologies beyond payments — social engineering, impersonation, platform-mediated scams
• Experience managing vendor relationships in the fraud/risk detection space
• A deep interest in AI safety and responsible technology development
• Experience writing effective prompts for generative AI systems in a content review or enforcement context

Compensation & Benefits

• Annual salary: $245,000–$285,000 USD
• Minimum education: Bachelor’s degree or equivalent
• Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours