Leads billing, collections, and cash application teams for a rewards platform, ensuring accurate billing, timely collections, and efficient order-to-cash processes. Requires 5+ years in AR operations, 2+ years managing teams, and bachelor's in accounting/finance.
88k – 104k/yr
Remote5+ YOEFinance & Accounting
About the role
Role Responsibilities
Team Leadership & Operations
Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources
Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs
Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement
Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed
Drive process standardization, documentation, and operational efficiency initiatives
Billing & Revenue Execution
Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
Ensure customer billing is accurate, timely, and aligned with contractual terms
Support new deal structures, pricing models, and billing requirements as the business evolves
Assist with system enhancements, automation initiatives, and scalable process improvements
Collections & Cash Management
Own collections performance and help drive achievement of annual operating targets
Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance
Monitor aging trends and ensure timely follow-up on outstanding receivables
Ensure cash receipts are applied accurately and timely to customer accounts
Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues
Controls, Reporting & Compliance
Maintain strong internal controls and compliance across billing and AR operations
Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
Support monthly, quarterly, and annual close activities related to AR and billing
Assist with audit requests and documentation as needed
Minimum Requirements
Bachelor’s degree in Accounting, Finance, Business, or related field
5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
2+ years of people management experience, including managing distributed or offshore teams
Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
Proven ability to manage competing priorities in a fast-paced, high-growth environment
Strong analytical, organizational, and problem-solving skills
Excellent communication and stakeholder management abilities
Preferred Requirements
Experience in a high-growth technology or consumer platform company
Familiarity with complex customer contracts and revenue models
Experience driving process automation and operational scalability
Knowledge of SOX controls and audit support processes
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