Lead Site Reliability Engineer

Responsibilities

• Define the strategy, architecture, and roadmap for Mattermost's site reliability engineering function, aligning infrastructure initiatives with product and business goals.
• Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD).
• Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale.
• Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements.
• Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements.
• Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations.
• Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets.
• Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production.
• Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence.

Requirements

• BS in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent experience, with 5+ years of relevant experience in site reliability engineering, DevOps, or cloud infrastructure roles.
• Proven expertise in container orchestration platforms, ideally Kubernetes.
• Extensive experience with infrastructure-as-code, ideally Terraform.
• Strong background in cloud platforms, ideally AWS.
• Demonstrated experience designing and implementing monitoring, alerting, and performance optimization strategies.
• Exceptional troubleshooting and incident management skills for distributed systems.
• Proficiency in at least one scripting or programming language for automation.
• Excellent communication skills with a track record of influencing cross-functional teams.
• Experience leading globally distributed teams in a remote-first environment.

Preferences

• Familiarity with observability stacks such as Grafana and Prometheus.
• Experience designing high-availability, disaster recovery, and scaling architectures.
• Exposure to GCP and Azure cloud environments.
• Leadership experience in highly regulated industries such as defense, finance, or critical infrastructure.
• Experience with U.S. federal compliance frameworks and authorization processes, including FedRAMP, DoD ATO, NIST 800-53, and related government standards.
• Experience preparing, delivering, and maintaining software offerings through AWS Marketplace and other cloud provider marketplaces.
• Open-source contributions in reliability, DevOps, or infrastructure tooling.
• Certifications in cloud infrastructure, reliability, or DevOps engineering (e.g., CKA, CKAD, AWS Certified Solutions Architect).

Compensation

• Posting Range: $170,000—$200,000 USD