Own the design, implementation, and optimization of AI-powered customer support workflows across chat, voice, and email at Zocdoc. Partner with CX, Product, Engineering, and AI vendors to automate processes, improve metrics like CSAT and productivity, and scale high-quality support experiences.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Own the design, implementation, and optimization of AI-powered customer support workflows across chat, voice, and email at Zocdoc. Partner with CX, Product, Engineering, and AI vendors to automate processes, improve metrics like CSAT and productivity, and scale high-quality support experiences.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.