Serve as the first line of technical support for Tabs merchants, troubleshooting invoicing, payments, ERP integrations, and data issues. Triage tickets, identify trends for Product/Engineering, educate users, and drive process improvements in a fast-paced fintech startup.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.
Serve as the first line of technical support for Tabs merchants, troubleshooting invoicing, payments, ERP integrations, and data issues. Triage tickets, identify trends for Product/Engineering, educate users, and drive process improvements in a fast-paced fintech startup.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.