Leads a remote B2B technical support team serving complex drone, software, cloud, and operational use cases. The role manages people and operational KPIs while coaching representatives, improving support processes, and driving customer resolutions.
Coordinate field service operations for Skydio's autonomous drone products, managing work orders, scheduling appointments, parts logistics, and RMA processes to minimize downtime and deliver excellent customer support. Requires strong organizational skills, experience with Jira/Salesforce, and familiarity with service logistics.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.
Leads a remote B2B technical support team serving complex drone, software, cloud, and operational use cases. The role manages people and operational KPIs while coaching representatives, improving support processes, and driving customer resolutions.
Coordinate field service operations for Skydio's autonomous drone products, managing work orders, scheduling appointments, parts logistics, and RMA processes to minimize downtime and deliver excellent customer support. Requires strong organizational skills, experience with Jira/Salesforce, and familiarity with service logistics.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.