Latest Customer Support jobs at Rover

Investigate sensitive Trust & Safety incidents, support customers during escalations and emergencies, and make objective decisions about safety risks and platform access. The role requires at least two years of relevant experience, customer de-escalation skills, English and French fluency, and availability for weekend coverage.

Investigates complex Trust and Safety incidents, veterinary claims, and escalated customer concerns while providing empathetic, objective crisis support. Requires 2+ years of relevant safety experience, de-escalation skills, English and French fluency, and familiarity with customer-support tools.

Investigate sensitive Trust & Safety incidents, support customers during escalations and emergencies, and make impartial decisions on safety and policy issues. The role requires German fluency, strong English communication, crisis de-escalation skills, and at least two years of related experience.

Investigates sensitive Trust and Safety incidents, supports customers during emergencies, and makes objective decisions about safety, policy, and veterinary claims. The role requires French fluency, strong English communication, de-escalation experience, and at least two years in Trust and Safety or a related field.