Latest Support Engineering jobs at Q4 Inc

Leads earnings-update support for Q4 customers in Mexico, handling quality assurance, escalations, troubleshooting, workflow improvements, documentation, and specialist mentoring. Requires 3–5 years in B2B SaaS support or escalation work, HTML/CSS proficiency, and a strict EST schedule.

Provides technical client support by updating websites and content in a CMS, troubleshooting requests, and meeting strict SLAs. Requires customer service experience, HTML/CSS knowledge, basic JavaScript and jQuery, strong communication, and attention to detail.