Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Own a portfolio of dental accounts, driving retention, expansion, and full platform adoption through strategic account planning, ROI analysis, and customer health management.
Lead and scale an SMB onboarding team at a dental AI company, driving faster time-to-value, reducing early churn, and managing Onboarding Specialists with data-driven accountability.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Own a portfolio of dental accounts, driving retention, expansion, and full platform adoption through strategic account planning, ROI analysis, and customer health management.
Lead and scale an SMB onboarding team at a dental AI company, driving faster time-to-value, reducing early churn, and managing Onboarding Specialists with data-driven accountability.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.