This role manages and grows a portfolio of commercial customers by driving adoption, technical outcomes, and strategic use of Kong’s API and AI connectivity platform. The ideal candidate brings customer-facing experience in SaaS or infrastructure software and expertise in cloud-native technologies, API management, and DevOps.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
This role manages and grows a portfolio of commercial customers by driving adoption, technical outcomes, and strategic use of Kong’s API and AI connectivity platform. The ideal candidate brings customer-facing experience in SaaS or infrastructure software and expertise in cloud-native technologies, API management, and DevOps.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.