Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.