Resolve payroll tax notices for small businesses by researching discrepancies, communicating with tax agencies, and advocating for customers. Requires 3-5 years payroll experience, strong analytical and communication skills, and AI fluency.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Resolve payroll tax notices for small businesses by researching discrepancies, communicating with tax agencies, and advocating for customers. Requires 3-5 years payroll experience, strong analytical and communication skills, and AI fluency.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.