Own CX strategy and operations by building cost models, AI-powered support automation, service models, and cross-functional planning processes. The role requires 5+ years in strategic operations, strong SQL and analytical skills, and the ability to execute amid ambiguity.
Own strategy and execution for onboarding, retaining, and growing GlossGenius's larger customer segment. Build CS operational models, analytics, AI workflows, and cross-functional alignment while tackling ambiguous business problems.
170k – 225k/yrHybrid6+ YOEBusiness Operations
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Strategy & Operations Manager, CX
GlossGeniusNew York, NY +1
Own CX strategy and operations by building cost models, AI-powered support automation, service models, and cross-functional planning processes. The role requires 5+ years in strategic operations, strong SQL and analytical skills, and the ability to execute amid ambiguity.
Own strategy and execution for onboarding, retaining, and growing GlossGenius's larger customer segment. Build CS operational models, analytics, AI workflows, and cross-functional alignment while tackling ambiguous business problems.