QA Lead, Risk Operations
CurrentNew York, NY
Lead the QA program for Risk Operations at a consumer fintech company, with primary focus on disputes. Govern BPO QA processes, evaluate agent decisions for regulatory compliance (Reg E/Z, CFPB), identify trends, and expand QA coverage across risk functions. Requires 4+ years QA experience in disputes/fraud/risk and deep regulatory knowledge.
95k – 130k/yr
On-site4+ YOEQA Engineering