Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.