Senior Manager of CX Operations at ClickUp owns strategy, AI-driven automation, and execution for Technical Account Management in Professional Services and Customer Success. Requires 8+ years in post-sales operations, proven AI workflow deployment, and expertise in retention, capacity planning, and quality metrics.
Lead CX Operations as the strategic partner to the Head of Support, driving AI-powered automation, data insights, forecasting, and process transformation to optimize customer experience and retention at scale.
Design, build, and operate AI-powered automation and integration systems across Salesforce, NetSuite, Workato, and MuleSoft to power ClickUp's Go-To-Market operations.
Senior Manager of CX Operations at ClickUp owns strategy, AI-driven automation, and execution for Technical Account Management in Professional Services and Customer Success. Requires 8+ years in post-sales operations, proven AI workflow deployment, and expertise in retention, capacity planning, and quality metrics.
Lead CX Operations as the strategic partner to the Head of Support, driving AI-powered automation, data insights, forecasting, and process transformation to optimize customer experience and retention at scale.
Design, build, and operate AI-powered automation and integration systems across Salesforce, NetSuite, Workato, and MuleSoft to power ClickUp's Go-To-Market operations.