Latest Support Engineering jobs at Astra

Provide front-line technical support for Astra's payments API platform. Troubleshoot integration issues, resolve customer tickets within SLAs, escalate appropriately, and contribute to knowledge base and process improvements. Requires 1-3 years in API/technical support with strong troubleshooting and communication skills.

Provides hands-on technical support for customer integrations, APIs, payment operations, and cloud systems while diagnosing issues and translating complex problems into clear solutions. The role requires 1–3 years of technical support or integration experience, strong communication, and overnight Eastern Time coverage.