New York, NY
AI agents for enterprise account management
Ambral builds AI-powered digital twins and agents that synthesize customer signals from CRM, data warehouses, and other sources to predict behaviors, detect churn risks and upsell opportunities, and autonomously execute actions like voice, SMS, and email interactions. It serves B2B enterprises and scale-ups to maximize revenue from every customer by scaling personalized account management. This eliminates the tradeoff of staffing human managers for all accounts, driving expansions and preventing churn.
Build research and production infrastructure for replayable enterprise environments, agent evaluation, and model improvement. The role requires 4+ years building production software or ML systems, including 2+ years in reinforcement-learning environments, LLM post-training, evaluation infrastructure, agent harnesses, or related work.