UX Writer
New York, NYLos Angeles, CAAustin, TXContent DesignOnsite
Summary
UX Writer crafts precise in-product copy, documentation, tooltips, error messages, and walkthroughs for hardware engineers using the platform. Collaborates with product, design, and engineering teams to ensure high-impact, user-focused writing that accelerates workflows.
About the role
What You'll Do
- Write and edit documentation so each artifact answers the reader's question and compounds their intuition for using the platform.
- Write the in-product copy that catches engineers between actions: tooltips that explain why, empty states that point at what to do, error messages that name the cause and the fix, walkthroughs that trust the reader.
- Read the UX docs that engineers ship, and edit engineers' drafts so the writing serves both the reader's domain and the author's intent.
- Sit in feature reviews. Catch copy issues before they ship in code, and the workflow problems before they ship in docs.
- Capture media (screenshots, gifs) of using Nominal that show representative use cases.
- Research how engineers use Nominal: in calls, in support threads, and on-site while they work. Continuously improve the writing to better serve the reader.
- Publish major releases in product update articles. Partner with engineers to write what shipped, why it shipped, and what it means for the engineer using it.
What we are looking for
- Truth-seeking: You keep asking but what does that actually mean until the answer is true. You can tell the difference between a sentence that sounds right and a sentence that is right.
- Tenacity: You judge docs by how effectively they accelerate test. You draft and redraft, and make each pass better than the last. Your attention to an article is proportional to its impact.
- Editorial judgment: You find the framing that answers the reader's question and compounds their understanding for the next question. You recognize when a draft has the right information but the wrong shape.
- Domain hunger: You enjoy learning what a flight envelope defines, how a test campaign is organized, how statistical reasoning applies to manufacturing defects, and where the state of the art sits in validating autonomous systems. You learn enough intuition to identify the most representative use cases for Nominal. You have endless questions.
- Leadership without authority: Nominal documentation takes positions. Readers come for guidance, and you help the company articulate best practices with clarity and conviction. You bring the strongest argument you have and are willing to lose it.
- Consistency: High-quality writing needs to ship at high velocity, against deadlines, against AI drafts that look right and say nothing, against the temptation to cover every feature. You recognize each pressure when it appears, hold your standard, and prioritize your attention.
Benefits/Perks
- 100% coverage of medical, dental, and vision insurance
- Unlimited PTO and sick leave
- Free lunch, snacks, and coffee
- Professional Development Stipend
- In-office hardware lab with a $250 project stipend
- Annual company retreat
Skills
UX WritingProduct DocumentationIn-product CopyTooltipsEmpty StatesError MessagesWalkthroughsFeature ReviewsScreenshotsGIFsAI Writing Tools