Responsibilities

Offer onboarding, implementation, and adoption support for customers
Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
Support completion of security questionnaires in a cross functional team
Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
Work together with founder and account executives to ensure comprehensive customer success

Requirements

2+ years experience in B2B SaaS
Prior experience at an early-stage AI company (Seed to Series C preferred)
Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
Entrepreneurial spirit and first principles thinking