Staff Operations Engineer

Domain Architecture & Technical Direction

• Own and evolve architecture within a defined infrastructure domain
• Design and implement scalable, reliable systems spanning multiple teams or environments
• Establish and promote best practices, patterns, and standards within the domain
• Contribute to medium- and long-term technical strategy (typically 6-18 months)

Complex Problem Solving & Execution

• Lead delivery of ambiguous, high-impact infrastructure projects
• Break down elaborate system problems into implementable solutions
• Drive migrations, re-architectures, and performance/reliability improvements
• Remain hands-on with critical systems and implementations

Cross-Team Collaboration

• Work across teams (IT, SRE, Security, Service Owners) to unify solutions
• Influence technical decisions through design reviews and collaboration
• Ensure systems integrate cleanly across infrastructures (office, DC, cloud)

Reliability, Operations & Scaling

• Improve system reliability through monitoring, alerting, and operational design
• Contribute to defining SLIs/SLOs and capacity planning within the domain
• Participate in and lead root cause analysis for complex incidents
• Decrease operational toil through automation and system improvements

Infrastructure & Networking Depth

• Design and support core infrastructure components (compute, DNS, networking, identity, etc.)
• Drive improvements in performance, scalability, and dependability
• Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)

Automation & Tooling

• Build and improve automation using scripting and Infrastructure as Code
• Contribute to internal tooling and platform improvements
• Promote repeatable, standardized approaches to system management

Mentorship & Technical Guidance

• Mentor engineers and guide system design and troubleshooting
• Raise the technical quality of the team through reviews and shared practices
• Act as a go-to resource within the domain

Documentation & Operational Clarity

• Maintain clear documentation, diagrams, and runbooks for systems owned
• Ensure systems are understandable and operable by others
• Contribute to knowledge sharing across teams

What you’ll bring

• 6+ years of experience in systems engineering or infrastructure roles
• Strong experience designing and operating production infrastructure
• Solid expertise in: VMware, Cisco UCS, Application/Network Loadbalancers, Linux/Unix Operating Systems, Networking fundamentals (DNS, TCP/IP, routing, firewalls), Data center environments
• Demonstrated ability to lead complex technical work across teams

Preferred Skills

• Experience with Infrastructure as Code (Puppet/Ansible/etc)
• Python
• Familiarity with observability tooling and reliability practices
• Experience with containerization and modern platform tooling
• Exposure to security best practices in infrastructure design

Bonus Skills/Competencies

• GitHub Enterprise Administration
• User Access Management
• GH Org / Repo Management
• SSO / SCIM Integration
• Policy Enforcement