Site Reliability Operations Analyst - Commercial

Core Responsibilities

• Work on many different types of problems and challenges, supporting deployments at large global customers or traveling for new pilot projects.
• Act as first responders when issues arise, making initial fixes and exhausting options before seeking help.
• Craft and implement processes to reduce friction and enable team members to focus on their strengths.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

• Extraordinary judgment and composure in high-pressure situations.
• Creative project management with lightweight frameworks for rapid iteration and low-overhead customer updates.
• Proven track record of developing effective, collaborative customer relationships.
• Meticulous attention to detail, maintaining accurate records and tracking key project metrics.
• Enthusiasm for on-site customer work or supporting internal projects and senior leadership.

What We Require

• Ability to travel 25-75%, varies by location and team.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.