Role Responsibilities

Lead, coach, and develop a team of backend and native mobile (iOS and Android) software engineers across multiple experience levels
Set clear expectations, provide regular feedback, and support career growth and performance management
Be accountable for the people, health, and outcomes of your team, ensuring they are working on the right problems and delivering results
Partner with senior engineers to guide system design, architecture, and technical decision-making across backend and mobile
Own delivery for the Loyalty roadmap, ensuring predictable execution and high-quality outcomes
Translate product and business goals into clear technical plans and milestones
Collaborate closely with Product and Design to shape roadmaps, scope initiatives, and define success metrics for retention and engagement
Partner with Data, Analytics, and ML teams on targeting, experimentation, and measurement
Ensure systems are scalable, reliable, observable, and resilient under high traffic and transaction volume
Balance delivery velocity with long-term technical health and operational excellence
Improve team processes, reduce operational overhead, and drive continuous improvement
Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership
Foster a culture of ownership, quality, and accountability
Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality

Minimum Requirements

3+ years of experience managing software engineers
Strong technical background in backend or native mobile development, with the ability to lead engineers across both
Experience delivering customer-facing products at scale
Ability to evaluate system design, architecture, and technical tradeoffs
Proven track record of leading teams to ship complex projects
Experience partnering with product, design, and cross-functional stakeholders
Commitment to engineering best practices including testing, observability, and incident management
Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency
Bachelor's degree or higher in Computer Science, Engineering, or a related technical field (equivalent practical experience may be considered)

Experience working on loyalty, retention, engagement, growth, or personalization systems
Familiarity with experimentation frameworks and analytics pipelines
Experience leading teams that span backend and native mobile (iOS and Android)
Experience supporting high-throughput, low-latency services
Prior experience scaling teams or systems through periods of rapid growth
Strong programming background in Go, Java, Swift, Kotlin, or similar languages
Experience working with event-driven architectures and distributed data systems
Ability to translate complex technical concepts into clear explanations for non-technical partners