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Senior Business Analyst

Boston, MABusiness OperationsOnsite5+ YOE
Summary

Senior Business Analyst partnering with Platform Engineering to quantify infrastructure, security, and authentication impacts on conversion, engagement, and retention. Requires 5-7 years analytics experience, SQL, and a bachelor's degree.

About the role

Responsibilities

  • Measure how platform and security changes — such as authentication flows, account policies, and infrastructure decisions — affect key business metrics including conversion, engagement, and retention.
  • Design and analyze experiments to quantify the tradeoffs between security controls and member friction, informing product roadmap decisions.
  • Analyze member sign-in and purchase funnels across mediums and authentication methods, identifying drop-off points and recommending optimizations.
  • Partner with Finance on Gross Margin, COGS, and cloud hosting cost analysis, helping the team understand unit economics and availability tradeoffs.
  • Build dashboards and reports to provide ongoing visibility into the account, password, and security landscape - tracking progress toward team goals.
  • Serve as the analytical thought partner to the team.

Requirements

  • 5–7 years of experience in a deeply analytical role, preferably within a product, platform, growth, or engineering-focused environment.
  • Bachelor's degree in Business, Economics, Math, Statistics, Data Science, or a related field.
  • Strong track record delivering value in an analytics organization - preferably in a direct-to-consumer or technology environment.
  • Creative approach to problem-solving - demonstrated ability to distill complex data into clear, actionable insights and effectively communicate them to stakeholders.
  • Strong technical and analytical skills; SQL skills required, Python experience a plus.
  • Strong oral and written communication skills, with comfort presenting to senior leadership.
  • Excellent attention to detail with the ability to handle multiple tasks efficiently.
  • Proficiency with data visualization tools.
Skills
SQLPythonData VisualizationExperimentationDashboardingConversion AnalyticsFunnel AnalysisBusiness Impact AnalysisCost AnalysisReporting