What you will get to do:

Help plan and execute the Sales Operations strategy for SpotHero.
Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams.
Provide a focus on metrics that measure Operational impact.
Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops.
Work to centralize, document and provide input on the workflow and workload of the sales teams.
Provide support for the products and processes that enable the Sales, Business Development, & Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation/outsourcing of operator engagement.
Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance.
Draw best practices from the analytics of these platforms and provide management and playbook guidance.
Act as a contact for go-to-market requirements for owned tools & processes, including communications, project planning, and support.
Help optimize and automate our internal processes, including Facility Onboarding.
Contribute to building a new AI-enabled framework for sales engagement and pipeline management—ensuring the teams are equipped and empowered to maximize efficiency in their workflows.
Play a central role in contact-related and internal data-driven initiatives that will ensure our information and reporting is hygienic and maintained.
Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data.
Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams.
Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance.
Partner with Sales Enablement to provide training in areas of need.
Leverage experience from working with operators across markets and account types to provide cross-functional teams the insight needed to build appropriate solutions.
Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational requirements.

Who you are:

You are an Active Listener - You attentively listen to others, understand what is said and repeat what was heard
You are Collaborative - You work with multiple individuals to complete a task or achieve a goal
You are an Excellent Communicator - You communicate effectively and efficiently both verbally and in writing, especially with individuals with advanced technical capabilities
You are Detail Oriented - You pay attention to details and learn to understand causes and not just effects
You are Efficiency-minded - You are able to work and identify processes with the least amount of waste (time, materials or other resources) possible
You are Execution-focused - You see projects through to completion,meet deadlines and take initiative to execute things.
You are Operations/Process-Minded - You focus on the tasks that sellers and their managers complete day-to-day to ensure sales goals are able to be achieved in the most efficient and scalable way possible
You are Organized - You effectively prioritize tasks in support of the attainment of larger company goals
You Solve Problems - You assess situations quickly and provide creative solutions for resolution
You Manage Change - You prepare, support, and assist individuals and teams making organizational change
You are Technically-minded - You are able to identify how systems and technology can improve ways of working
You are User and Partner-focused - You are able to take complex analysis and develop business insights from the perspective of users and partners

What you bring:

3+ years of technical support experience
Passion for working with and improving sales people's productivity and performance
Proven ability to manage complex programs, products and processes
Excellent interpersonal communication and writing skills
Strong capabilities working with teams in innovative, accountable, and reliable ways, with the ability to thrive in a dynamic environment
Adept at utilizing Claude or ChatGPT for personal efficiency & rolling out AI-enabled workflows across teams
Experience with driving cross-functional and cross-departmental collaboration
Ability to work independently while producing quantifiable results
Demonstrated strengths in organization, prioritization, and time management

You May also have:

Experience with CRM systems, preferably Salesforce
Knowledge and understanding of sales training program(s)
Direct sales and/or sales management experience
Strong facilitation skills
Experience with Sales Engagement software such as Groove
Experience with BI (Looker) and KM (Confluence) tools preferred

What we are offering:

Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
Excellent benefits

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.

Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
Grubhub weekly lunch stipend for in-office days
Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
Annual parking stipend – Duh. We help...