Core Responsibilities

Continuously invest in documentation, metrics, monitors and other troubleshooting tools
Participate in on-call rotations during business hours and occasional weekends
Diagnose, resolve, and prevent issues encountered in the field. Deliver end-to-end improvements to core products based on these issues
Improve observability by refactoring codepaths and introducing telemetry
Identify and implement data-driven opportunities for improved service resilience
Develop strategic opinions on stability investments and inform the vision for long-term product stability

What We Require

Engineering background in Computer Science, Mathematics, Software Engineering, Physics or similar field
Ability to work with a high degree of ownership and a strong sense of urgency in a dynamic environment
Experience producing code in backend languages such as Java, as part of a past role or personal projects
Familiarity with storage and data processing systems and cloud infrastructure
Strong written and verbal communication and ability to iterate quickly with teammates and incorporate feedback
Eligibility and willingness to obtain a US Security clearance

Comfortable with and curious about large scale production systems and technologies (e.g., load balancing, monitoring, distributed systems, configuration management)
Confidence in troubleshooting complex issues independently using observability tools and stack traces
Familiarity with monitoring tools such as Prometheus and health checks
Experience coding with Java, Go and/or web technologies (e.g., HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails)
Track record of identifying bugs in codebases and contributing fixes leading to long term service stability
Demonstrated ability making data-driven decisions and engaging with stakeholders on strategy