Things You Get To Do

Own Structural Bottlenecks: Own the product roadmap for Alpaca’s internal workflows and tooling. Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management)
Automation Strategy: Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows.
Delivery & Measurement: Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback.
Data-Driven Prioritization: Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support.
Enforce Operational Readiness: Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality.
Platform Strategy & Sourcing: Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity.

Who You Are (Must-Haves)

Experience: Proven track record in Product Management or technical operations roles, with a focus on FinTech, Brokerage, or Payments platforms; including leading cross-functional projects and securing resources against competing initiatives.
Leadership: Exceptional prioritization and judgment. Proven ability to measure product impact against risk and cost, influence senior stakeholders, and successfully defend "not now" decisions with clear, actionable data.
Automation Obsessed: A deep, demonstrated passion for following and applying workflow automation and AI trends pragmatically to brokerage operations.
Operational Knowledge: Strong functional knowledge of brokerage or financial operations (settlements, reconciliations, client money, best execution, etc.) and regulatory compliance/risk mitigation.
Financial Infrastructure Knowledge: Experience working with broker-dealer platforms, clearing firms, or trading infrastructure, with exposure to post-trade operational workflows.
Technical Fluency: Proficient with data, understanding complex system boundaries, and process mapping skills.

Direct experience with brokerage ops, cost basis, corporate actions, or security master systems
Strong familiarity with AI automation