Responsibilities

Support the Device Trust product team in delivering enhanced experiences that help customers implement device security and manage emerging device risks
Contribute to discovery, definition, and execution of product work
Collaborate with engineering, design, data, and go-to-market partners
Turn product initiatives into clear requirements, user stories, acceptance criteria, FAQs, and release notes
Summarize and structure input from support, sales, and customer conversations into themes tied to measurable outcomes (problem, affected users, severity, proposed solutions, success metrics)

Requirements

Demonstrate a high-level understanding of the cybersecurity ecosystem, common frameworks and principles (e.g., Zero Trust), and best practices (threats, risk, controls, governance/compliance concepts)
Connect cybersecurity concepts to real product and customer outcomes
Familiarity with IAM systems and common authentication and authorization methods and protocols (SSO concepts, OAuth/OIDC, SAML, MFA)
Document how Device Trust workflows integrate with or support IAM patterns
Practical experience using AI tools in day-to-day work (research, writing, synthesis, prototyping) with good judgment around quality, privacy, and responsible use
Confidence to take on new challenges and see them through to completion
Humility to ask questions and learn from mistakes
Curiosity to look for better ways of doing things
Strong teamwork skills

Familiarity with Zero Trust framework, endpoint security, MDM tools (Jamf, Kandji or similar), or identity providers (Okta, Entra ID)
Ability to think critically about security, privacy, and governance implications
Comfort with data and metrics (basic SQL, dashboards, experimentation, or event-based analytics)