Responsibilities

Develop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation
Regularly attend and lead meetings with partners, merchants, and internal stakeholders
Lead onboarding and configuration of sub-merchants and strategic merchant partners
Coordinate with the Integrations team to develop unique processes, onboarding efforts, and configurations for large-scale partnerships
Support the Underwriting team with merchant applications, documentation, and applicant follow-up
Deploy AI agents and automations to scale and improve work precision
Develop and manage onboarding templates with integration partners, ensure proper pricing inputs, and execute bulk onboarding strategies
Collaborate with Operations and Partner Success Managers to orchestrate daily, weekly, and monthly tasks
Supplement daily tasks of Operations and Client Success teams as needed
Report weekly on KPIs related to task success and assigned accounts
Partner with Product team to develop automations and provide product enhancement and UI/UX improvement suggestions

Requirements

3–5 years of prior experience in implementation, customer onboarding, or project management at high-growth startups (Payments and Fintech experience is a plus)
Strong bias for action with tasks completed daily
Intellectually curious and constantly self-learning
Strong technical aptitude with working knowledge of software and APIs; able to troubleshoot issues
Detail-oriented and structured with strong sense of urgency and project management skills
Proficiency in Claude, Zapier, n8n, Postman, and other AI tools for developing agents and automations
Resourceful self-starter who can self-manage time and changing priorities
Strong work ethic willing to put in extra time and effort
Strong communication and interpersonal skills; confident, influential, and empathetic
Thrives in fast-paced environment juggling multiple complex projects
Humble, intellectually honest, open to feedback