Responsibilities

Own the onboarding program and drive time-to-proficiency outcomes from first day to full productivity
Define proficiency milestones at each ramp stage and build measurement infrastructure to track progress
Design role-specific ramp programs balancing clinical knowledge, systems fluency, process adherence, and on-the-job application
Lead, coach, and grow a team of trainers and instructional designers
Set clear expectations, provide regular feedback, and build team capability as facilitators and content developers
Design learning experiences that meet people where they are, including job aids, in-tool guidance, peer coaching, scenario-based practice, and real-time performance support
Build working relationships with Operations, Quality, Clinical, and People teams to keep training content current
Pilot new training modalities including microlearning, simulations, cohort-based learning, and peer-led development
Own OKRs measuring onboarding effectiveness including time to proficiency, knowledge assessment scores, manager readiness ratings, and 30/60/90 day performance indicators
Conduct structured reviews of current training materials and ramp program design
Receive and act on training development priorities surfaced through the org-level quality-to-training process

Requirements

4-6 years of experience leading high-performing teams in training, learning and development, or onboarding program management
Track record of owning programs end-to-end with measurable impact on time to proficiency or new hire performance outcomes
Direct experience managing trainers and instructional designers
Demonstrated success designing ramp and onboarding programs from the ground up with clear milestones, role-specific sequencing, and measurement built in
Strong cross-functional collaboration skills working across Operations, Quality, Clinical, or People teams
Experience building performance support tools, on-the-job learning resources, or embedded coaching programs
Experience piloting new training modalities and making evidence-based decisions about scaling
Data-driven mindset with ability to define success metrics, track them rigorously, and translate training data into clear narratives
Strong prioritization and self-direction managing team work and personal portfolio simultaneously
Clear, structured communicator who writes and presents training strategy effectively to frontline teams and senior stakeholders

Experience in healthcare, health tech, or care delivery environment
Familiarity with instructional design frameworks such as ADDIE or SAM
Experience working with LMS platforms
Exposure to change management principles
Familiarity with agentic learning and development approaches leveraging AI agents